Our Services
Bespoke COO support that meets you where you’re at and guides you to the next level of success. We remove the overwhelm and give you the strategic oversight without the responsibility for daily decisions.
Our Services
Bespoke COO support that meets you where you’re at and guides you to the next level of success. We remove the overwhelm and give you the strategic oversight without the responsibility for daily decisions.
The Five Fundamentals
Every package we offer helps you to build your ops engine, and each implements the five fundamentals to make sure your business runs sustainably:
Clear vision
Profit-focused numbers
Simple core processes
The right people
The right tech
Comprehensive Business Operations Support
Designed to give you the clarity, control and confidence to grow.
Strategic Operations Assessment
A one-off audit to learn what’s really going on in your business
Who it’s for:
This is for founders ready for growth but stuck in the day-to-day. They need a fresh pair of eyes to get the foundations in place so they can scale smoothly.
How it works:
Over four weeks, The Operations Bestie™ carries out an audit of how the business currently operates and identifies gaps and weak spots. We tackle challenges, tough conversations and incorrect assumptions head-on so you can make good decisions for the next phase of growth.
What you get:
✓ Your bespoke Business Launchpad
✓ A comprehensive recommendations report documenting the assessment findings, structured around the Five Operational Fundamentals
✓ A clear roadmap of what to do next, and when, organised by priority
Business is good, but growth is slower than you’d like. Your teams are in place, but you need more from them. You have processes, but they’re not being followed when they need to be. Scaling from this place is impossible.
You need a structure that gives confidence your next move is the right move.
And streamlined priorities which empower your team to work autonomously.
Clear roadmap for next steps
Why you need it:
Comprehensive report
From £3,500
Operations Engine Build
A six-month implementation partnership to build the operational engine for sustainable growth
Who it’s for:
Founders and leadership teams looking for structure, accountability and operational foundations so the business can scale without relying on the founder.
How it works:
The Operations Bestie™ becomes part of the business to provide hands-on implementation support. Priorities are agreed at the start of the six-month project and support is provided in various ways.
What you get:
✓ Your bespoke Business Launchpad
✓ Six-Month Implementation Roadmap, with agreed priorities and timescales
✓ Bespoke documentation and frameworks created and ready to use
✓ Implementation of Roadmap objectives (including systems and recruitment)
The founder has become the bottleneck. Your teams come to you for decision-making so nobody is clear on priorities. New systems and processes don’t get implemented and growth isn’t happening.
You need longer-term support to fix these blocks and get everyone working together towards sustainable scale.
You need someone to take charge and finally implement the changes you know you need.
Quarterly planning
Team workshop sessions
Founder meetings
Weekly leadership meetings
Why you need it:
From £3,000/month
For 6 months
Fractional COO
Hands-on operational leadership for your next phase of growth
Who it’s for:
Founders ready to share the operational load with an experienced COO, get the business on track and turn plans for growth into lasting change.
How it works:
The Operations Bestie™ acts as your COO, embedded in your leadership team week to week. We work alongside you and your leadership team, making sure the right people, processes and systems are in place.
What you get:
✓ Senior operational leadership embedded in your business
✓ A clear roadmap, guided by your bespoke Business Launchpad
✓ Hands-on management of agreed priorities and implementation
✓ Direction and accountability for your leadership team
Your business needs someone to take the lead on operations, bringing senior expertise without the need to recruit an in-house Chief Operating Officer.
You need a partner to turn your plans into action, lead your teams and take daily operational decisions off your plate.
Hands-on team leadership
Operational decision-making
COO support week to week
From £5,000/month
Why you need it:
FOR EXISTING CLIENTS
Building on what we’ve started together
Momentum Partnership
12 months of ongoing COO support from the team that knows your business the best
Who it’s for:
Founders who’ve worked with us in the past, completing either a Strategic Operations Assessment or an Operations Engine Build.
How it works:
You’ve already seen success from working with The Operations Bestie™ and you need continuing support without having a full-time COO.
Growth is happening, but with scale comes new challenges to overcome.
You need ops guidance from an expert who knows your journey to date and will nudge you to the next level.
Over 12 months, The Operations Bestie™ provides the COO support you need to move your business into the next stage of growth. Each week and month we build on the work we’ve already done, keeping you accountable and maintaining momentum.
What you get:
✓ Your bespoke Business Launchpad, updated to reflect where you are right now
✓ A clear plan for the 12 months ahead
✓ Operations framework for the whole leadership team to follow
✓ KPI tracking and leadership accountability
✓ Priority tracking and monitoring
Quarterly planning
Founder meetings
Weekly leadership meetings
Annual strategic planning
Help with challenges & operational roadblocks
Why you need it:
Support to stay on track
From £1000/month
For 12 months
Momentum Partnership
Which One is Right for You?
The Strategic Operations Assessment is best if you know there’s something holding you back, but you just can’t work out what to do first to fix it. The Operations Bestie™ will serve as an objective third party to review what’s working, what isn’t and what to do next to move you forwards.
If you can see where the business needs to go but you want the team to take the lead instead of it all being up to you, then the Operations Engine Build is perfect. The Operations Bestie™ will spend six months inside your business to ensure everyone is focused on the same things to grow sustainably.
If, after we work together, you feel that ongoing support will help you to stay on track and reach your goals faster, then the Momentum Partnership is the ideal next step.
Each project uses the same five fundamentals to underpin decisions and actions: clear vision, profit-focused numbers, simple core processes, the right people & the right tech.
Looking for fractional COO support? Get in touch to talk through what your business needs. We work with a small number of clients at a time, joining your leadership team and taking an active role in running operations each week.
What Clients Say
I’ve been working with Lydia for about a year now, and she has been absolutely invaluable.
We started with a focused 3-month plan that ironed out a lot of the things that were taking over my life. With her support, we hired an office manager and brought in better financial management, which immediately took pressure off and allowed me to focus on actually growing the business rather than just firefighting.
Reece Brumby
Lydia helped me put systems in place that made me far more organised, guided me on what to prioritise, and introduced me to valuable online tools that gave me a clearer vision for my business. Thanks to her support, my product-based business has come a long way, and I now feel confident that I’m on the right track.
Nikoletta Sharbel
Working with Lydia has been one of the best investments we’ve made in our business. I wholeheartedly recommend her to any business owner. If you’re looking to step out of operational chaos and build a business that can run efficiently without relying on you every minute of the day, Lydia is the person you need.
Masha Sharova
Ready to find out more?
Book a call to see how The Operations Bestie™ can help your business succeed.