Business Growth Engine
Hands-on support from Your Operations Bestie. Over six months, we work together to lay the foundations so you can scale successfully.
6-Month Operations Consultancy to Support Business Growth
The Operations Bestie™ offers strategic ops support to ambitious founders who know where they’re going but need an expert pair of hands to help them get there. Lydia’s own experience in the worlds of startups, SaaS and retail, amongst others, means she understands exactly what’s required to grow and scale sustainably.
She’s carefully selected associates who share her passion for strategy and processes for sustainable business growth, so whichever team member you work with, you know they embody The Operations Bestie™ ethos and values.
Every project we undertake is based on our five core foundations:
Clear vision
Profit-focused numbers
Simple core processes
The right people
The right tech
These underpin your ops engine, and move you from firefighting to strategic overview, so you can support and guide your team without handholding or being involved in minor decisions that take you away from the big picture.
Why do we believe these are so important? Because without them, your employees can’t get behind your business fully – they need to care almost as much as you do. And your customers and collaborators should be clear on what you offer and how you deliver.
Every successful organisation needs a clear vision for everyone to work towards, and core processes to follow in order to make that vision a reality. The right people using the right tech makes the vision achievable, not just a dream. And by focusing on profit, you have a business which can actually achieve its goals at scale.
It’s a six-month implementation partnership to build the operational engine for sustainable growth, where an outside expert takes charge and implements the changes you know you need for growth.
This is for founders who know that they’ve become the bottleneck. You need longer-term support to fix these blocks and get everyone working together towards sustainable scale, because your people aren’t making decisions on their own.
What is a Business Growth Engine?
What’s Included?
This is a longer-term partnership where we work together to implement the big changes you’ve decided on. You’ve had enough of playing small when you know you can achieve great things. So, we work alongside you and your leadership team to make sure you do that.
A clear implementation roadmap
We begin by agreeing the priorities for our six months together, based on your current challenges and desired outcomes. These form your implementation roadmap, which we keep on track and adjust as priorities change and your business evolves.
Embedded operational support
We work as your Embedded Operations Consultant and Integrator, helping turn agreed priorities into action. Our work centres on five core foundations: clear vision, profit-focused numbers, simple core processes, the right people and the right tech.
Weekly leadership meetings
We facilitate weekly leadership meetings to review progress, agree actions and priorities, and work through obstacles. These keep your team focused and maintain implementation momentum.
Regular one-to-one time with the founder
We meet with you weekly or fortnightly, depending on your needs. This gives you dedicated time for reflection, planning and decisions, so you can take a wider view and make sure the business is moving in the right direction.
Quarterly and annual planning
We facilitate two quarterly planning sessions during the project, alongside annual planning where appropriate, to keep implementation aligned with your wider business objectives.
Your bespoke Business Launchpad
Everything is managed through your bespoke dashboard, the Business Launchpad. It brings together priorities, actions and decisions, giving everyone visibility of progress and keeping your team accountable.
What are the Outcomes of Working with The Operations Bestie™?
Senior advice when you need it
Your project gives you access to regular, expert advice for the whole duration. We’re there whenever you need us: for words of encouragement, tough love, reality checks and prompts to get you thinking clearly. We do all of that and more so you’re comfortable showing up as the empowered founder you know you are.
Strong foundations for continued growth
At the end of the Business Growth Engine project, your business will have a strong operational foundation mapped across the five foundations. You’ll have the structure, systems, accountability and operational rhythm required to continue scaling, without everything being reliant on you.
A clear handover and next steps
You’ll have a handover meeting where we review the initial objectives to ensure these have all been met. You’ll have a clear idea of any remaining priorities and how to deal with these, as well as recommendations for next steps and any additional support.
The processes, plans & team to move forward
Core business processes, SOPs and any other documentation will be mapped out, a one-page business plan will have been shared and you’ll have a plan in place for regular meetings, reviews and planning sessions. As the founder, you’ll be confident that your leadership team is stronger than ever.
Looking for more in-depth fractional COO support? Get in touch to chat about what you need.
We work with a handful of clients at a time, acting as the COO for 2-3 days per week.
Ready to find out more?
Book a call to see how The Operations Bestie™ can help your business succeed.
What Clients Say
“I’m incredibly happy that we decided to work with Lydia. In such a short period of time, I’ve already seen our business transform before my eyes.
Lydia is an outstanding expert and a true operational powerhouse. She has an exceptional ability to build systems that actually work, and I can already see the results of her work. It genuinely feels like we’re laying one solid brick after another, creating a business that no longer depends on constant daily supervision.
One of Lydia’s greatest strengths is her ability to identify exactly which roles a business is missing and then recruit and interview the right people for those positions. She doesn’t just improve processes - she builds the team and the structure needed for long-term success.
Working with Lydia has been one of the best investments we’ve made in our business. I wholeheartedly recommend her to any business owner. If you’re looking to step out of operational chaos and build a business that can run efficiently without relying on you every minute of the day, Lydia is the person you need.”
Masha Sharova
