Our Services M
Bespoke COO support that meets you where you’re at and guides you to the next level of success. We remove the overwhelm and give you the strategic oversight without the responsibility for daily decisions.
Our Services
Bespoke COO support that meets you where you’re at and guides you to the next level of success. We remove the overwhelm and give you the strategic oversight without the responsibility for daily decisions.
The Five Fundamentals
Every package we offer helps you to build your ops engine, and each implements the five fundamentals to make sure your business runs sustainably:
Clear vision
Profit-focused numbers
Simple core processes
The right people
The right tech
Every package we offer helps you to build your ops engine, and each implements the five fundamentals to make sure your business runs sustainably:
Clear vision
Profit-focused numbers
Simple core processes
The right people
The right tech
Comprehensive Business Operations Services
Designed to give you the clarity, control and confidence to grow.
Strategic Operations Assessment
A one-off audit to learn what’s really going on in your business
Who it’s for:
This is for founders ready for growth but stuck in the day-to-day. They need a fresh pair of eyes to get the foundations in place so they can scale smoothly.
How it works:
Over four weeks, The Operations Bestie™ carries out an audit of how the business currently operates and identifies gaps and weak spots. We tackle challenges, tough conversations and incorrect assumptions head-on so you can make good decisions for the next phase of growth.
What you get:
✓ Your bespoke Business Launchpad
✓ A comprehensive recommendations report documenting the assessment findings, structured around the Five Operational Fundamentals
✓ A clear roadmap of what to do next, and when, organised by priority
Business is good, but growth is slower than you’d like. Your teams are in place, but you need more from them. You have processes, but they’re not being followed when they need to be. Scaling from this place is impossible.
You need a structure that gives confidence your next move is the right move.
And streamlined priorities which empower your team to work autonomously.
Clear roadmap for next steps
Comprehensive report
Why you need it:
Operations Engine Build
A six-month implementation partnership to build the operational engine for sustainable growth
Who it’s for:
Founders and leadership teams looking for structure, accountability and operational foundations so the business can scale without relying on the founder.
How it works:
The Operations Bestie™ becomes part of the business to provide hands-on implementation support. Priorities are agreed at the start of the six-month project and support is provided in various ways.
What you get:
✓ Your bespoke Business Launchpad
✓ Six-Month Implementation Roadmap, with agreed priorities and timescales
✓ Bespoke documentation and frameworks created and ready to use
✓ Implementation of Roadmap objectives (including systems and recruitment)
Quarterly planning
Team workshop sessions
Founder meetings
The founder has become the bottleneck. Your teams come to you for decision-making so nobody is clear on priorities. New systems and processes don’t get implemented and growth isn’t happening.
You need longer-term support to fix these blocks and get everyone working together towards sustainable scale.
You need someone to take charge and finally implement the changes you know you need.
Why you need it:
Weekly leadership meetings
Momentum Partnership
12 Months of Ongoing COO support from the team that knows your business the best
Who it’s for:
Founders who’ve worked with us in the past, completing either a Strategic Operations Assessment or an Operations Engine Build.
How it works:
Over 12 months, The Operations Bestie™ provides the COO support you need to move your business into the next stage of growth. Each week and month we build on the work we’ve already done, keeping you accountable and maintaining momentum.
What you get:
✓ Your bespoke Business Launchpad, updated to reflect where you are right now
✓ A clear plan for the 12 months ahead
✓ Operations framework for the whole leadership team to follow
✓ KPI tracking and leadership accountability
✓ Priority tracking and monitoring
You’ve already seen success from working with The Operations Bestie™ and you need continuing support without having a full-time COO.
Growth is happening, but with scale comes new challenges to overcome.
You need ops guidance from an expert who knows your journey to date and will nudge you to the next level.
Quarterly planning
Annual strategic planning
Founder meetings
Weekly leadership meetings
Why you need it:
Help with challenges and operational roadblocks
Support to stay on track
From Overwhelmed To In-Control.
No matter your size, goals, or team, every business needs these five fundamentals to run sustainably:
clear vision, profit-focused numbers, simple core processes, the right people and tech to deliver.
Whatever level of support you choose, this is the framework we use to build the engine behind your business.
Our Services
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Your business has grown, but it’s still hard work behind the scenes.
Projects take longer than expected. Your team need more input than you'd like. Important processes live in your head. Growth feels exciting on paper but risky in reality.
You know something needs to change.
You just don't know where to start.
The Operations Audit gives you clarity.
We’ll conduct a deep review of your business across the five operational foundations that drive scalable growth:
Vision & Strategy
Financial Performance
People & Accountability
Processes & Delivery
Systems & Technology
You'll receive a detailed assessment of what's working, what's holding the business back, and the highest-impact opportunities for improvement.
Most importantly, you'll leave with a practical implementation roadmap, so you know exactly what to fix first, what can wait, and how to build a business that can grow without everything relying on you.
Perfect for: Founders who know they have operational challenges but need an experienced outside perspective before investing time, money, or new hires.
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The vision is there. The opportunities are there. The team is there.
But growth still depends on the founder.
Decisions bottleneck. Accountability slips. Priorities compete. New systems get discussed but never fully embedded.
The Operations Engine is a hands-on operational implementation partnership designed to build the structure required for sustainable growth.
An Operations Bestie becomes part of the business, working directly with leadership and the wider team to install the operational foundations needed to scale.
This includes:
Weekly leadership and team meetings
Accountability and ownership structures
Team coaching and operational support
Process documentation and optimisation
Systems implementation and adoption
Priority and project management
Performance rhythms and reporting
This is not advisory support.
It's practical implementation.
Over six months, we work alongside your team to ensure new ways of working aren't just designed — they're adopted, embedded, and delivering results.
Outcome
A business with clear operational structure, stronger accountability, documented processes, effective systems, and a team capable of executing against the company's core priorities without everything relying on the founder.
Perfect for
Businesses that have outgrown their current way of operating and need an experienced operational partner to help turn strategy into execution.
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As your business grows, the challenges change.
The questions become bigger. The decisions become more complex. The consequences of getting things wrong become more expensive.
Many founders don't need a full-time COO.
They need an experienced operator in their corner.
Someone who understands growth, provides honest challenge, helps maintain focus, and ensures the business continues moving towards its long-term vision.
The COO Partnership provides ongoing strategic support, accountability, and operational guidance for ambitious founders navigating the next stage of growth.
Through a structured annual planning cycle, regular leadership conversations, and team accountability, an Operations Bestie helps ensure priorities stay on track and momentum continues throughout the year.
The partnership includes:
Monthly leadership team meetings
Monthly founder strategy and accountability sessions
Quarterly planning workshops
Annual strategic planning
Operational guidance and problem-solving support
Objective and priority tracking
Leadership accountability and decision support
Outcome
A clear plan, a focused leadership team, consistent accountability, and the confidence that you're making progress on the priorities that matter most.
Perfect for
Founders who want ongoing strategic and operational support without the cost or commitment of a full-time COO.