Operations Consultant | Strategic Business Operations Support
Strategic Operations for Founders
The Operations Bestie is the partner for ambitious founders looking to achieve scalable, sustainable growth, avoid burnout and delegate more effectively.
Strategic Business Operations Support
Strategic Operations for Founders
The Operations Bestie is the partner for ambitious founders looking to achieve scalable, sustainable growth, avoid burnout and delegate more effectively.
Does this sound like you?
When you started your business, you had great ideas and a passion for delivering exceptional results for your clients. You’ve succeeded beyond your wildest dreams, which is amazing.
But now you’re also managing a team, dealing with HR issues, monitoring cashflow, overseeing essential purchases and hoping to find a solution that will make it all run smoothly… and you’re probably working more in the day-to-day business than you should.
Your business is doing well, but you’ve got no room for scalable growth
You’re turning opportunities down because you lack capacity
You want to take a step back while retaining oversight and control
Your internal systems and processes have not evolved as the business has grown
What you need
This is all normal for ambitious founders. We just need to move you away from leading everything to more sustainable, profitable, scalable growth. You need an operational partner, a fractional Chief Operations Officer (COO) to guide you to the next level of success.
A fractional COO provides expert support, a fresh pair of eyes and the strategy you need to pull the team together, implement new strategies and help you step back while maintaining oversight and control.
The Fractional COO solution from The Operations Bestie gives you high level insight, a detailed plan for improving processes and operations and ongoing support to keep you on track, typically over 1-3 days per week. If you’re an EOS Worldwide user, we are experienced EOS Integrators, utilising this framework inside our own business as well as for all clients.
Everything we do is focused on these five key areas:
Vision
Know exactly where you're going, why and how.
Numbers
Ensuring you have a profit-focused model to get you there.
Processes
What needs to happen and how to succeed.
People
Get the right people in the right seats.
Tech
The foundation every profitable & sustainable business is built on today.
Our Services
Why Choose The Operations Bestie?
Lydia Hawkridge is Founder of the Operations Bestie™ and an experienced global operations leader. She’s overseen international expansion for high growth startups, delivered entire operational overhauls for global teams & designed the processes for every part of the business as a board-level senior leader.
Having seen first-hand time and time again what happens when fast-growth takes over and operations are ignored (read: redundancies, failed partnerships, insurmountable debt & mass exits), Lydia’s now determined to help other business leaders avoid these issues with proper strategic operational fundamentals.
The Operations Bestie pulls together all of Lydia’s skills and experience and combines it with the specialist knowledge of a hand-picked team of ops experts with the know-how to support 6 and 7 figure founders to overcome blockers to further growth.
The team work with you to identify where the gaps actually lie, what needs fixing and implement the solutions that change everything. That’s not ‘work harder’ or ‘sell more’. It’s about finding the right path for you to attract investors, collaborators and employees who are invested in your business success.
Bringing your vision to life is an incredible feeling, until the dream starts running you.
All of a sudden, you’re no longer simply trying to sell your products or services... you’re managing a team, monitoring cashflow & adding in another piece of software which promises to solve all of your problems.
If I could offer you one piece of advice,
it would be to stop, pause, take a beat.
Fast-growth leads to fast decisions, ad-hoc priorities and confusion for not just your team but your customers and clients.
And listen, I get it. You don’t want to leave money on the table, you’re so busy hustling, you’re scared to stop. But the flip side of this… you’re burn out and before long, your business will too.
How do I know this?
Well, we’ve been there.
I’m Lydia Hawkridge, Founder of the Operations Bestie™ and an experienced global-operations leader. I’ve overseen international expansion for high-growth startups, delivered entire operational overhauls for global teams & designed the processes for ever part of the business as a board-level senior leader.
I’ve seen first-hand time and time again what happens when fast-growth takes over and operations are ignored (read = redundancies, failed partnerships, insurmountable debt & mass exits), and I’m absolutely determined to help other business leaders avoid these issues with proper strategic operational fundamentals.
Today, my team & I work with business owners like you to build the operations machine that ensures your dreams don’t burnout, they grow: sustainably, profitably & joyfully.
We work with 6-7 figure business owners who have experienced fast-growth but are now facing blockers: growth is stalling, investors are pulling back and the right team members are nowhere to be seen.
The solution is not “work harder” and it’s certainly not sell more. Both of those actions will just make your arrival to burnt out and broken faster. Instead, we work with you to identify where the gaps actually lie, what needs fixing and implement the solutions that changeeverything.
Depending on your business size and needs, we offer strategic reviews, 1:1 consultancy & in-house operations management.
Together, we figure out what’s not working, define the path to fixes & then move forward.
So what do you actually do?
Real Founders. Real Results.
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![Black and white photo of a woman with long hair smiling at the camera.]()
We knew we needed a more sophisticated tech setup and to simplify at the same time. Lydia came in and delivered the projects in just six weeks… something I’d been trying to tackle for over 12 months!
Amy Montague
CEO [Marketing Agency] -
![A woman with shoulder-length dark brown hair, wearing makeup, in a room with shelves and a table with equipment in the background.]()
Lydia has a been a dream to work with... sheintuitively recognises what needs to change for your business to move it forward and to drive productivity, consumer experience and profit…
Rebecca Shearer,
Business Owner [Beauty] -
![A smiling woman with glasses and gray hair, wearing a black t-shirt with a colorful graphic and the name "Kate" embroidered on it, standing indoors near a window.]()
Lydia helped me to implement systems, processes and procedures that have taken such a weight off my shoulders and allowed me to focus on what I do best – it’s been a total game-changer.
Kate Hill,
Business Owner [Children’s Education]
Overwhelmed > In Control starts with a plan
Book a free 30-minute 1:1, where we’ll skip straight to strategy:
✅ Identify the biggest operational blockers holding you back
✅ Get clear on your real priorities (not the loudest problems)
✅ Map out simple, strategic actions you can take immediately
And yes, if it feels right, I’ll walk you through how I can support you longer-term. No pressure, no awkward pitch. Just one founder helping another, to get you unstuck, moving & achieving those big dreams… fast.
Book your consultation and let’s get your business working for you,
not the other way around.